A rapidly expanding design company needed to purchase 300 sets of modular workstations, 50 ergonomic chairs, and 20 conference tables for its new office in Guangzhou. To ensure progress and quality, the client chose Ekintop Office Furniture Factory’s one-stop shipment solution.
1. Order Acceptance and Production Scheduling (Day 1)
Requirement Confirmation: The client provided floor plans, furniture quantities, and color requirements. Ekintop’s project manager verified the details on the same day and formulated a Production Schedule.
Intelligent Scheduling: Ekintop’s ERP system split the order into four parallel production lines – "cutting," "edge banding," "painting," and "assembly" – with all components scheduled for completion within the next week.
2. Real-Time Progress Visualization (Days 2–7)
In-Process Inspection: Inspectors sampled products at the end of each process, checking dimensions (±1 mm), joint firmness, and paint uniformity. Non-conforming items were immediately reworked.
Shared Dashboard: The client could real-time monitor production progress, quality inspection reports, and photos via an online customer portal, providing timely feedback for detail adjustments.
3. Customized Packaging Design (Day 8)
Functional Zone Packaging: Workstations and chairs were packaged separately; table tops and legs were packed apart. Conference table panels used wooden pallets with anti-collision foam, while chair components were wrapped in pearl cotton and reinforced cartons.
Labels and Lists: Each box was labeled with "area code-function-category" and accompanied by a Packing List for easy on-site sorting by the client.
4. Multimodal Transportation and Customs Clearance Support (Days 9–14)
Sea Freight Containers: Large furniture items were consolidated into containers, shipped from Dalian Port to Guangzhou Nansha Port, with a voyage of approximately 5 days.
Land Transport Mainline: Upon arrival at the port, third-party logistics handled rapid transfer to the client’s warehouse using an "integrated warehouse and distribution" model.
Customs Clearance Documents: Ekintop provided complete documents including commercial invoices, packing lists, and certificates of origin, with cooperating customs brokers completing clearance on the same day.
5. Last-Mile Delivery and Receipt Inspection (Days 15–16)
Batch Delivery: Deliveries and unloading were arranged in batches according to floors and functional zones to avoid congestion from concentrated handling.
On-Site Inspection: The client and Ekintop’s installation supervisor checked each item against the Acceptance List for appearance, accessories, and functionality. Missing parts or minor scratches were addressed immediately by the on-site installation team with replacements or repairs.
6. Customer Follow-Up and Ongoing Care (Day 30)
Follow-Up Service: Fourteen days after installation, Ekintop’s follow-up staff provided guidance on screw tightening, chair lubrication, and cable organization.
Warranty and Spare Parts: A 3-year full product warranty was guaranteed, with long-term stock of vulnerable parts such as slide rails and gas struts to ensure worry-free use of the office furniture.
Summary
Through the full-process service covering "requirement alignment → intelligent scheduling → in-process inspection → custom packaging → multimodal transportation → last-mile delivery → customer follow-up," Ekintop Office Furniture Factory achieved efficient delivery within 16 days. With meticulous quality checks and after-sales care, it helped the client successfully launch the new office space, earning high satisfaction with feedback such as "worry-free ordering and assured use."